Chatbot

Helps you integrate AI into your customer experience and achieve your maketing and support automation goals. Can be to connect to leading AI from google, database and back or front office of your organization. Can be connect a multichannel approach to provide customers experience, whether Chat ,SMS, email from a desktop or mobile device, by telephone.

The Good Things of Chatbot

AI-NLP

Artificial Intelligence - Natural Language Processing (AI-NLP) is a natural language processing platform that can be used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. The Google-powered product enables developers to create text-based and voice conversation interfaces for responding to customer queries in different languages.

Core API framework

Building and designing an API that meets business objectives, pleases your users, and is long-lived - now that's hard. Undisturbed REST tackles these challenges head on, focusing on what you need to know in order to design the perfect API. Along with best practices and modern design techniques, you'll be guided through an understanding of the REST architectural style, hypermedia, and how to build an API that is both extendable and flexible.

Boost Revenue

Helps you use AI to automate lead generation and turn questions into commerce

Reduce Costs

Helps automate customer service with AI and brings humans into the loop when needed

Delight Customers

Helps ensure delightful experienes and helps your users get more done,faster

Usecase

"Call center assistant "

Challenge

In most businesses, there is a need to have a 'call center' to support customers to ask questions and take care of various aspects. The call center will have to deal with a variety of situations, such as angry customers needing refunds, product issues, inquiries. We need to have quality personnel and enough knowledge to deal with these situations. Which causes the business to have more personnel costs

Therefore, businesses need chat bot that are able to interact with customers as close as possible or like call center. To reduce the labor cost

Key Success

We developed chat bot using AI and API System to be our 'Call center'. When compared to using people to work, chat bot can handle more emotionally relevant situations than the original personnel. This makes the business more reliable, helps the business build a brand and creates a good experience for customers, as well as reducing the cost of hiring personnel.

Usecase

"HR assistant"

Challenge

HR department is responsible for various work such as recruitment, interview, clock job, meeting appointment, withdrawal of employees and other work, causing HR to have time limitation. Because only the application And the job interview makes HR has spent most of the day already.

HR is usually faced with the problem of appointment scheduling and in one day HR has a limited amount of interviews.

Key Success

The robot can work 24 hours a day, helping to screen the first round of job applicants for HR. In addition, the organization can ensure that interviews meet standards without prejudice. More men than women In this case, the use of the test robot will measure the ability without prejudice.

Usecase

"Health screening"

Challenge

As is well known that medical personnel are limited but the population is large, medical personnel are inevitable having to work hard for the health of everyone in the country, causing many hospitals need automated systems to help medical personnel.

Key Success

Robots can come in to help medical personnel by answering questions, screening patients. Ask in-depth questions to diagnose symptoms from the outset before spreading. Give basic advice in case of non-seriousness To enable the hospital to endorse many patients

Usecase

"Chat Infomation"

Challenge

In many businesses, there is a need to provide knowledge, information, and news of the organization to customers so that customers can get the right product information or check information about themselves.

Key Success

We developed chat infomation to be a chatbot that can provide information to customers and can manage information in the organization and also collect knowledge within the organization itself. In which the customer has a way to learn various information such as PDPA, check the status of the customers

Methodology

With experience in the data industry makes us have various techniques that can help your business.

Dialog flow

Dialogflow is a natural language processing (NLP) platform that can be used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. The Google-powered product enables developers to create text-based and voice conversation interfaces for responding to customer queries in different languages.

LINE OA

Line OA is a service lets companies to create their own accounts. Companies can mass-send messages to users who have friended their account, post articles to the Timeline, and more. Company accounts are displayed within the LINE platform, allowing companies to reach a wide range of users on a mass-media scale.

Cloud Server

The Cloud Services is a form of service on google.

The technology that the company uses to provide services on google Cloud Services, because google Services have google cloud Storage & Database, Networking and AI etc.

Apichhub

The software name is "Apichhub" is, the Core Application Chatbot server has unique capabilities between Chat and access to information from various users, whether it is a database document, CRM system or HR system, etc. It is developed based on technology that It is widely used (Line OA, Rest API, JSON).

REST API

An API is an application programming interface. It is a set of rules that allow programs to talk to each other. The developer creates the API on the server and allows the client to talk to it.

REST determines how the API looks like. It stands for “Representational State Transfer”. It is a set of rules that developers follow when they create their API. One of these rules states that you should be able to get a piece of data (called a resource) when you link to a specific URL.

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